Carillon Dock Terms & Conditions

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Terms updated 1st September 2014

General Docking/Parking Conditions and Disclaimer

  • Boats and/or cars, including contents are left at Carillon Dock at the vehicle owner’s sole risk in all respects.
  • Neither Carillon Dock nor any of its servants, agents or contractors accepts liability for any theft, loss or damage, howsoever caused, to boats, cars, accessories or contents incurred on the premises.
  • Any liability of Carillon Dock or any of its servants, agents or contractors for personal injury, howsoever caused, suffered by any entrants to the property is hereby excluded to the fullest extent permitted by law.
  • The terms of section 39 of the sale of goods and supply of services act 1980 are hereby excluded to the extent that it is fair and reasonable.
  • The placing of a vehicle in the car park or boat at the dock shall be deemed to be an unqualified acceptance of these conditions.

Cancellations

Please notify Carillon Dock of cancellations by telephone conversation or recorded mail only. Notification of cancellation received by email, text, other multimedia messaging or answerphone messages cannot be accepted.

In event of cancelation, monies will be repaid in the event of death or severe illness where a certificate will need to be submitted when claiming back a deposit, subject to the decision of Carillon Dock.

Events Beyond our Control

Carillon Dock shall not be liable for any cancellation, curtailment or otherwise caused by reason of war or threat of war, riots, civil strife, terrorist activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions or technical problems to transport, closure or congestion of airports, cancellation or changes of schedules by airlines, and all similar events beyond its control.

Credit Card Security
Online credit card transactions are handled securely by specialised payment processors.

Complaints Procedure

In the unlikely event that you have a complaint concerning Carillon Dock, either:-

i. Email complaints@carillonstudios.com. We will acknowledge receipt of your email within 7 working days.
ii. Write to Carillon Dock, 39 Brooks Lane, Middlewich, Cheshire, Cw10 0JG, England.
iii. Telephone 01606 270148 (+44 from outside the UK). Please note that the telephone line is manned from 10.00am to 5.00pm UK time Monday to Friday.

A senior manager at Carillon Dock will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.

Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Governing Law
This contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

Plain English
We will endeavour to use plain English language at all times.

Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

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